Custom Orthotics FAQs

There is no industry standard for orthotics pricing so it is up to the individual clinic to establish the worth of their product. As a patient, it is important that you check the credentials of your orthotics provider (are they a Certified Pedorthist) and if possible, get references from family, friends, colleagues who are happy with their orthotics. Be careful of clinics that charge extra for adjustments and paperwork – these SHOULD come with the price of your orthotics. Some patients need adjustments, some don’t and you won’t know which category you fall into before you wear them.

It is important to check with your insurance provider before you obtain your orthotics so that you know what paperwork they require. Most insurance companies require a prescription from a family doctor (dated prior to the orthotics being picked up) and an official receipt from the orthotics provider. In addition, some insurance companies require information that tells them about the lab techniques used to manufacture the orthotics as well as a detailed copy of the gait analysis. At SoleFit, we are unable to provide a prescription (it is a conflict of interest for us and most insurance companies require it to come for an MD) but we do provide all of the other paperwork to all of our patients at the time the orthotics are picked up.

Our typical turnaround for a pair of orthotics is one week from the date of the initial assessment. We have an on-site lab and we manufacture them throughout the entire process.

We encourage our patients to be picky. Seriously! We do NOT want you to have expensive closet decorators. If you are not completely happy with your orthotics, please call and book a half hour appointment with your pedorthist. Having the lab on-site means we can make adjustments while you wait. Some patients need lots of adjustments some don’t need any but we want you to come in if you are not happy. You should really love your SoleFit orthotics.

Unfortunately, we do not do direct billing with insurance companies. It is the client’s responsibility to ensure they know their coverage level through their individual insurance plan, and meet the requirements to make a claim for services.

We pride ourselves on our thorough 1 hour assessment, during which we help you to determine if orthotics would be right for you.

We can make orthotics for almost any type of footwear with our onsite lab. During the assessment, we determine which footwear we think would most benefit from orthotics.

You do not need a referral to come to our clinic. However, most insurance companies will require a doctors prescription before orthotics are paid in full.

This depends on the type of materials used for your orthotics. Softer shelled orthotics usually range between 3-5 years before needing refurbishment or replacement. Rigid/semi-rigid shelled orthotics range between 5-10 years before needing refurbishment or replacement. We can refurbish/recover worn out orthotics easily in our on site lab, which helps prolong their lifespan.

This is not necessary as we can make fit adjustments to your orthotics after the footwear is purchased. Most of our clients bring new footwear to fit their orthotics in one appointment, but it is not absolutely necessary.

Canadian Certified Pedorthists – C. Ped (C) – are foot orthotic and orthopaedic footwear experts. They are one of the few healthcare professionals trained in the assessment of lower limb anatomy and biomechanics. For more information see www.pedorthic.ca.

Unfortunately, we do not accept returns on custom orthotics or bracing and recovery items with the exception of SUPERfeet and Correct Toes. We do have a warranty policy however, in that any item can be modified or exchanged if it is mechanically or materially defective in any way. We take great pride in our pedorthic expertise to ensure that we are recommending products prior to purchase to ensure the patient is getting the best possible fit for their needs!